# Demo case Study:
Example corp innovative solutions

Overview

## Discover how scale rapid enhances
cutting-edge chatbots.

Explore how intelligent phone agents help businesses stay connected with customers. These bots utilize automatic speech recognition to convert voice inquiries into text, enabling them to provide accurate information about hours, locations, and services. By continuously refining their intent classification models with real-world data, these chatbots enhance customer experiences. To tackle the challenge of processing large volumes of calls, the company collaborates with Scale Rapid for top-notch text annotations, streamlining model evaluation and freeing up valuable resources.

The problem

## Demo content for showcasing purposes.

Demo content illustrating the challenges faced by companies with large datasets that remain unannotated. This content will highlight the importance of scalable solutions for data labeling to enhance model performance and accuracy.

### Darrell Steward

Product Designer

As a small business owner, your service has been a lifesaver in managing cash flow and optimizing financial strategies. It has truly exceeded my expectations.

The Solution

## Demo content for Text classification annotations

Demo Content for user-friendly tools that help companies acquire high-quality annotations. Companies can send samples for review and receive labels that describe phrases. For instance, a sample asking about business hours would get a label indicating that. By comparing these labels with their own data, companies can enhance their models, improving text-to-speech accuracy and bot understanding.

### Andrew Gasiorowski

NLP Engineer
Goodcall

"After collaborating with Tech Innovate, we've seen a significant boost in our intent classification accuracy, improving by approximately 5%. The availability of these verified labels has been crucial in reaching this milestone. Now, before presenting anything to our clients, we can pre-test our solutions using these reliable labels."

The result

## Discover how goodcall enhances customer interactions with innovative solutions.

Since partnering with Scale Rapid, Goodcall has boosted their model's intent classification accuracy by 5%. By outsourcing the labeling process, they've also liberated engineering resources to focus on other challenges. Additionally, they've gained unexpected advantages—using Scale Rapid's text classifications, Goodcall has pinpointed areas for enhancement in their speech recognition system, revealing limitations in their transcript and intent classification models. These text labels offer Goodcall crucial insights into their chatbots, enabling them to quantify performance, identify issues, and understand their models' behavior. With this knowledge, they can make informed decisions to enhance their product and improve the overall customer experience.

### Andrew Gasiorowski

NLP Engineer
Goodcall

"In the realm of enhancing models, even the smallest gains matter. A 1% boost in 100,000 interactions translates to 1,000 individuals enjoying a superior experience. Each percentage point is a win, and with our innovative approach, we've achieved a remarkable 5% improvement in just three months. We're transforming what once seemed impossible into something achievable."